Our FAQs

All about CBD

What is CBD and how does it work?

CBD (cannabidiol) is a compound found in the cannabis plant that is non-psychoactive. It interacts with the body's endocannabinoid system, which can lead to various potential health benefits, such as stress reduction, pain relief, and improved sleep.

Are CBD products legal?

Yes, our CBD products are made from industrial hemp and contain less than 0.2% THC, which meets legal requirements. They are legally available in Germany and many other countries.

Are CBD products safe?

Our CBD products are manufactured under strict quality standards and tested by third-party laboratories to ensure purity and safety.

Can CBD products be detected in drug tests?

Although our CBD products contain only trace amounts of THC and are unlikely to cause you to test positive on a drug test, we cannot guarantee this.

What is the difference between CBD and THC?

CBD (cannabidiol) is a non-psychoactive compound, while THC (tetrahydrocannabinol) is psychoactive and is responsible for the "high" feeling associated with cannabis.

Product questions

How do I choose the right CBD product for me?

Choosing the right product depends on your individual needs and preferences. Our customer service is available to help you choose.

What is the difference between full spectrum, broad spectrum and CBD isolate?

Full spectrum CBD contains all of the natural compounds found in the hemp plant, including the permitted amount of THC (<0.2%). Broad spectrum CBD contains multiple cannabinoids and terpenes, but no THC. CBD isolate is pure CBD with no other cannabinoids or terpenes.

How should I store my CBD products?

CBD products should be stored in a cool, dry and dark place to maintain their potency and freshness.

Are your products tested by third parties?

Yes, our flowers are tested by independent third-party labs to ensure quality, purity and safety. Test results can be viewed on our website here .

Shipping & Co

Do you ship internationally?

We ship our products to all EU countries. Please note the shipping policies and fees for your specific country.

How long does shipping take?

Shipping within Germany usually takes 2-5 working days. Deliveries to other EU countries can take 5-10 working days depending on the destination.

What is your return policy?

We offer a 14-day money-back guarantee on all unopened and unused products. Please contact our customer service for a return request.

What should I do if my order is damaged or incorrect?

If your order is damaged or incorrect, please contact our customer service immediately. We will solve the problem as quickly as possible.

Ordering and payment

Why do you only offer advance payment?

We currently accept only advance payment because many common payment providers have specific policies regarding cannabis-related products that limit our payment processing options. However, we are working to offer additional payment methods soon to provide you with more flexibility.

Can I change or cancel my order?

Orders can be changed or cancelled as long as they have not been shipped. Please contact our customer service as soon as possible to make changes.

Is my personal information safe?

Yes, we use the latest security technologies to ensure that your personal information is protected.

CBD & Animals

What is CBD and how can it help my pet?

CBD, or cannabidiol, is a natural compound found in the hemp plant. Studies and testimonials suggest that CBD can have a calming effect on pets and may help relieve stress and discomfort, as well as promote general well-being.

Is CBD safe for dogs?

CBD is generally considered safe for pets when administered in the correct dosage. Since dogs have an endocannabinoid system, CBD may be well tolerated and produce similar effects to those in humans. Studies and reports to date show no harmful effects of CBD in pets. However, it is important to choose CBD products that are specifically formulated for dogs and to consult a veterinarian before use.

Is CBD safe for cats?

CBD is generally considered safe for cats when administered in the correct dosage. Cats have an endocannabinoid system similar to humans and dogs, which means CBD can be well tolerated. Studies and reports to date suggest that CBD does not cause harmful effects in cats. However, it is important to choose CBD products that are specifically formulated for cats and to consult a veterinarian before use.

What are the benefits of CBD for pets?

Some studies and reviews suggest that CBD in pets may help reduce stress and anxiety, reduce inflammation, and support overall well-being. CBD for pets may also be helpful in promoting mobility.

How long does it take for CBD to work on my pet?

The effects of CBD can occur within 30 minutes to an hour, depending on the product and dosage. With regular use, the potential benefits of CBD can become apparent after a few days to weeks.

Are there any side effects of using CBD for pets?

CBD is generally well tolerated. Possible side effects of CBD in pets may include drowsiness, dry mouth, or mild diarrhea. If you notice any unusual symptoms, consult a veterinarian.

How should I store CBD products for my pet?

CBD products should be stored in a cool, dry and dark place to maintain their potency and shelf life. Avoid direct sunlight and high temperatures.

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